> For the complete documentation index, see [llms.txt](https://surgeai.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://surgeai.gitbook.io/docs/privacy-policy.md).

# Privacy Policy

## **Surge Privacy Policy**

*Last Updated: \[2025-8-8]*

***

### **1. Introduction**

Surge ("we", "our", or "Platform") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our blockchain-based services, including website, APIs, and mobile applications (collectively, "Services"). By accessing Surge, you consent to the practices described herein.

***

### **2. Information We Collect**

#### a) Directly Provided Data:

* **Account Information**: Email address, username, password (hashed).
* **Verification Data**: Government ID (if required for KYC/AML).
* **Communications**: Support tickets, feedback, survey responses.

#### b) Automatically Collected Data:

* **Technical Data**: IP address, device ID, browser type, operating system.
* **Usage Data**: Pages visited, session duration, transaction history, wallet interactions.
* **Blockchain Data**: Public wallet addresses, transaction hashes, token balances *(derived from public chains)*.

#### c) Third-Party Sources:

* **Wallet Providers**: Public wallet address when you connect (e.g., MetaMask).
* **Analytics Tools**: Google Analytics, Mixpanel (anonymized usage patterns).

***

### **3. How We Use Your Information**

| Purpose                            | Legal Basis                     |
| ---------------------------------- | ------------------------------- |
| Provide & maintain Services        | Contractual necessity           |
| Process transactions               | User consent + Legal compliance |
| Security & fraud prevention        | Legitimate interest             |
| Compliance (KYC/AML, taxes)        | Legal obligation                |
| Improve Services & user experience | Legitimate interest             |
| Marketing communications           | User consent (opt-in)           |

***

### **4. Data Sharing & Disclosure**

We **never** sell your personal data. Limited sharing occurs only with:

* **Regulators/Law Enforcement**: To comply with legal requests.
* **Service Providers**: Cloud hosting (AWS), KYC vendors, auditors (*bound by strict confidentiality*).
* **Affiliates**: Within our corporate group for operational needs.
* **Public Blockchains**: Your wallet transactions are inherently public and immutable.

***

### **5. Data Security**

* **Encryption**: TLS/SSL for data transmission; AES-256 for storage.
* **Access Controls**: Strict role-based permissions.
* **Blockchain Risks**: We **cannot** secure assets in your self-custodied wallet.

***

### **6. User Rights**

Depending on your jurisdiction, you may:

* Access/export your personal data.
* Correct inaccuracies.
* Delete account data (subject to legal retention).
* Opt out of marketing emails.*Submit requests via:* **\[<privacy@surge.io>]**

***

### **7. Third-Party Links**

Services may link to external sites (e.g., DEXs, explorers). We are not responsible for their privacy practices.

***

### **8. International Data Transfers**

Data may be processed globally. We use EU Standard Contractual Clauses (SCCs) for cross-border transfers.

***

### **9. Policy Updates**

We will notify users of material changes via email or in-app alerts. Continued use = acceptance.

***

### **10. Contact Us**

For privacy inquiries or complaints:

**Email**: \[<info@surgeai.io>]

***

#### **Key Compliance Notes for Surge**:

1. **Blockchain Transparency**:
   * Explicitly state that wallet addresses/txns are **public and irreversible**.
2. **Self-Custody Disclaimer**:
   * "Surge does not custody user assets. You alone control private keys and bear security responsibility."
3. **No Financial Data**:
   * We do not collect bank accounts or credit cards (crypto-native platform).
4. **Cookie Policy**:
   * Add a separate cookie banner linking to detailed preferences.